Frequently Asked Questions

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Dice roll biased? Dice roll is completely random, which generates random numbers between 1 and 6 without any bias. If you still need more understanding, reach out to us at cc@bswgames.comwhy token automatically cut? If token went to base area unexpectedly then this scenario might fall under gameplay rules i.e. "Three consecutive doubles penalty". For more, you can refer to game rules. If issue is something else; please reach us at cc@bswgames.comUnable to start private match? Make sure the invited friend has joined the room successfully. If you have no in-game friends to invite; you can send an invite to your friends via WhatsApp, social share or FacebookUnable to use power-ups? To use power-ups, you would need gems. If you don't have enough gems to use power-ups; you can buy it from the shop directlyWhy am I not getting XP during/after the game? XP is not awarded when you win against a bot. To progress and earn XP, play the game manually rather than relying on the bot.How do I activate boosters? You don't need to take any extra steps to activate the booster; it works automatically.How can I obtain boosters? You can acquire boosters through various means such in-game events, in-game rewards, daily rewards, chest and shopWhat are boosters and how do they work? Boosters helps to expedite your level progression. They work by automatically doubling the XP you earn in a match. For instance, if you accrue 10 XP in a match, the booster will increase it to 20 XP. You can keep track of your progress by checking the total XP needed to advance to the next level, displayed next to your profile picture on the Home Screen.Why unable to move token? Ensure you have valid moves i.e. no blockade scenario is running in the game. If you still face issue, create ticket and report us so our support team can reach youHow can I replay with the same opponent? If you'd like to have a rematch with the same opponent, please follow these steps: Add the opponent as a "Ludo Buddy," as explained in the previous answer. Afterward, you can initiate a match in a Private Room with them. This way, you can enjoy a rematch with your chosen opponent!Why is Auto Bot enabled? In our game, there is a 15-second time limit for making dice rolls. The Auto Move feature is in place for situations when a player exceeds this time limit. This ensures that other players do not experience long delays, allowing everyone to enjoy the game smoothly. To disable the Auto Move feature, just tap on the Auto Bot icon.How to disable Auto Bot? To disable Auto Bot just click on the check box and your Auto Bot will be deactivated.
Why do we need to log in from Facebook? You can experience the full game without the need to log in with Facebook ID. However, logging in with Facebook offers several advantages: Earn Rewards: Receive 20 Gems and 3 keys as a welcome bonus when you log in for the first time. Profile Picture: Use your Facebook profile picture within the game if you log in with Facebook. Play with Friends: Easily play with your Facebook friends by logging in with Facebook. Referral Bonus: Invite friends to play Ludo SuperStar and earn a referral bonus. Sync Progress: Effortlessly sync your progress across multiple devices that you own. Logging in with Facebook enhances your gaming experience and provides additional features and rewards.Is my personal information collected on Facebook Login? If you're playing as a guest, we only gather your Device Identifier and Advertising ID. When you log in through Facebook, we additionally retrieve your name and display a profile picture from your Facebook account. If you grant us permission to access your friend's list, that information is also collected.Is my personal information collected on Google Login? If you're playing as a guest, we only gather your Device Identifier and Advertising ID. When you log in through Google, we additionally retrieve your name and profile picture per provider permissions.How do I save my progress? You can save your progress by logging in using your Facebook, Google, or Apple accounts. Once you've logged in with one of these accounts, your game progress from a guest account will be automatically synced with your new account. By linking your game progress to a social media account, you can easily access your saved progress from any mobile device (IOS or Android) where you log in with the same account.Is my personal information collected on Apple Login? If you're playing as a guest, we only gather your Device Identifier and Advertising ID. When you log in through Apple, we additionally retrieve your name and profile image per provider permissions.How do I restore my account? Steps to Restore Account: Normally, once an account is deleted, it cannot be restored. You can try to sync login using the same account method you used before (Facebook / Gmail / Apple). In rare cases, if you share your User ID and valid proof of ownership (like purchase receipts or screenshots), an exception can be made. Contact Support Team through in-game Help/Support or email. If verified, the team may help restore your account.How do I delete my account? Steps to Delete Account: Open the Game. Go to Settings. Select Delete Account option. Click on Delete Account → a form will open. Fill the form with the required details. After submission, your account will be deleted within 24–48 hours.How to find and share my Player ID/UID? Your Player ID is a unique identification number assigned to each player. To find your Player ID: Navigate to the profile section located at the top. Locate the Player ID (alphanumeric string under your profile). Tap the icon next to it to copy. Once copied, you can paste this number while reporting an issue.
How to play? Choose your mode and bet, roll two dice at once, and unlock your move—roll a 5 to bring your piece out of the base.Need to know rules? In the bet screen of any mode, check "info" icon, there you can see and read the gameplay rules. Rules are available on the website as well.How can i level up faster? Play games and earn XPs. You can buy a XP booster that helps you gain more XPs when you kill opponent's token or take your token to home laneHow do I earn Gems? You can earn via multiple ways: winning games, winning in-game events, chest, in-game rewards and can purchase gems via shopHow do I earn Coins? You can earn via multiple ways: winning games, winning in-game events, in-game rewards, daily chest and can purchase via shopWhat's Blockade? Blockade is created when 2 tokens of same color are on same tile anywhere in game. It helps to block the movement of opponent's token. When double is rolled, blockade gets removedWhat's Undo power-up? It lets you take back your last move if you made a mistake or missed a better option. You can press undo icon [placed near your dice] within seconds of rolling your diceCan I play without internet? Parchisi Superstar is an online game. You can't play without internetHow do I unlock special dice/boards? You can get exclusive dice, tokens, frames, avatars via chest, events, daily rewards and can unlock via asset store
My purchase failed! Ensure you have a good internet connection. If payment gets deducted but you didn't receive the item, we would require more details to investigate. Share a screenshot of the invoice from your purchase and your user ID through in-game support page. If you don't find the invoice, email us directly.Purchase pending! Please wait for 24 hrs for the status to be changed to confirmed. If still facing issue, write us through in-game support or send us email directly at cc@bswgames.comCan i purchase other than credit/debit card? To ensure payment services, you need to check what payment options the play store offers.Can i purchase assets? Yes, you can buy your favourite assets from "Asset store". We have different assets available under dice, token, frames, avatars category
Biased No, the dice in our game is not manipulated. The numbers on the dice are random, just like in real dice. The same dice logic works for every player, irrespective of their level, gender, nationality, or any other parameter. Our priority has always been to give all our players a fair and natural Ludo experience.Abusive We take objectionable language/abuse/bullying very seriously. We have strict rules against it. In case you encounter such an opponent while playing Ludo Superstar you can tap on the Profile image of that person to "Block & Report" him. When a person is reported multiple times he is barred from using the Chat Features. You can also switch off the chat from the Settings menu.How can I change my profile picture in Ludo Superstar? Navigate to the main screen. Tap on the profile icon located in the top corner. Click on the profile picture to bring up the options. You can upload a new avatar or log in with your Facebook account to use your Facebook profile picture.Do I need money to break the Piggy Bank & Gems Frenzy? Yes, you need real money to break and open the Piggy Bank.Is there a limit on how many times I can get the Piggy Bank? Yes, currently there is a limit. Players can only break the Piggy Bank twice
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